Refund and Returns Policy
We hope you are satisfied with your purchase. If you have any dissatisfaction, we are happy to assist you.
- Return Eligibility
Return Period: You can return most items within 30 days of receiving them.
Item Condition: Items must be unused, unworn, unwashed, and in their original condition. All original tags, hangtags, and packaging must be intact.
Resale: We reserve the right to refuse returns if the item shows signs of use, is damaged, or is missing parts.
- Non-Returnable Items (Optional, please delete/change according to your item category)
Final Sale Items
Personalized/Customized Items
Gift Cards
Please contact our customer service team within 30 days.
Email Content: Order number, item SKU, reason for return, and photos (if damaged/defective).
We will review your request and reply within 1-2 business days, providing a return address and instructions.
- Return Shipping Costs
Customer Responsibility: For returns due to personal preference, incorrect size/color, or change of mind, the customer is responsible for return shipping costs.
Our Responsibility: If the item arrives damaged, defective, or the wrong item, we will provide a prepaid return label and cover the return shipping costs.
Shipping costs are non-refundable unless the error is caused by us.
- Refund Processing
After receiving and inspecting your return, we will refund your original payment account within 7 business days.
Refunds may take up to 7 business days to arrive (depending on your issuing bank).
No restocking fee will be charged.
- Exchanges
We offer size/color exchange services (subject to stock availability).
Please indicate “Exchange” in your return email.
Exchange shipping costs: The customer is responsible unless the item is defective/the wrong item was sent.